FAQ – Frequently Asked Questions

1. Where do you ship from?

Our products ship directly from our international fulfillment partners.

2. How long does shipping take?

10–15 business days for most countries.

3. Do you ship worldwide?

No, we ship Spain, Ireland, Austria, Belgium, Andorra, Belarus, Bulgaria, Germany, Croatia, Cyprus, Estonia, Finland, France, Greece, Italy, Lithuania, Latvia, Luxembourg, Malta, Netherlands, Portugal, Slovakia, Slovenia, Australia, Mexico, United Kingdom and United States.

4. Can I return my order?

Only if the product arrived damaged or incorrect.

5. What payment methods do you accept?

We accept:

• Credit/Debit cards
• PayPal
• Apple Pay / Google Pay (availability varies)

6. Can I change my address after ordering?

Only within 1 hour of placing the order.

7. Do your products contain animal ingredients?

All of our products are vegan-friendly and cruelty-free.